I ordered flowers on Tuesday. They are being sent from my work group to Tiffany, my only female coworker, who has been in the hospital since Saturday. The flowers I found online were fabulous...a huge pile of pink, which is great because Tiffany is a spaz for pink. I completed the order and paid. When Tiffany got the flowers Wednesday, she loved them so much that she snapped a picture with her camera phone and emailed them to us here at work. Problem? What I ordered is not what I got. If I had seen the finished product in advance, I wouldn't have paid $85 for this arrangement. I call the owner of the flower shop. She insists that the flowers she made are BETTER than the ones I ordered. What?! I'm speechless. I'm not good at handling conflict so I stutter and stammer, trying to defend my opinion. Why do I feel like "I" did something wrong? She insists that the flowers are fine and I say okay and we hang up. I guess I shouldn't let it bother me because the recipient is happy, right? Whatever. God I'm such a wuss.
Oh, here are the pictures of what I ordered vs what I got. You be the judge.
Update: Upon emailing these pictures to the florist, I get the following email response.
Rebecca since there still seems to be dissatisfaction with the arrangement that was sent yesterday I am going to refund your money for the flowers. As you can well see from the photo you got your money's worth and more. I shall retain the price of the balloons and delivery. Thanks Nxxxx
Lesson learned: Some business owners (who I won't name but who have shops in Celebration FL near the hospital) are incapable of admitting they got busted doing the bait & switch.
1 comment:
Geez - I'm glad you made the give you your money back. Even though lilies are better than carnations, it looks totally different and generic.
And welcome back to the blogosphere. I'm so happy!
Post a Comment